Online vet: how does it work?

  • An expert veterinarian assists you by video call
  • The virtual consultation lasts as long as necessary, but it does not usually take more than 20 minutes.
  • The companion of the pet should try to make it appear in the video call and film the body parts / behaviors or other symptoms that have been abnormal.
  • At the end of the consultation, the veterinarian can make a diagnosis and, if necessary, send a prescription or recommend the visit of a generalist or specialist

When is the online vet recommended?

  • Follow-up: After a first face-to-face visit with the veterinarian, some case follow-ups can be carried out online.
  • Review and issuance of prescriptions to extend treatments
  • Consultations about care or cures
  • Impossibility of transferring the pet to a center and home vets not available in the area. In all cases, a face-to-face visit will be recommended as soon as possible.
  • First evaluation to determine the need for a specialist or emergency.

When is the online vet not recommended?

  • First visits: The first evaluation must be done face-to-face in order to properly assess the case. A virtual consultation in this case can only be used as a temporary solution but the face-to-face visit must be made as soon as possible.
  • Emergencies
Our Reviews in Google

4.9 818 reviews

  • Avatar Nir Netzer ★★★★★ a year ago
    Great and officiant service. They were at my home within 2 hours.
  • Avatar Sophie Sanchez ★★★★★ a year ago
    Super convenient service! Tom is easy to contact and the fact that he comes to you is super practical. Also English speaking 🙂
  • Avatar Hugo Machado ★★★★★ a year ago
    Tom and Claudia are great. Very attentive, with lots of patience and super easy to communicate with. 100% recommended!
  • Avatar Chris S ★★★★★ a year ago
    We did all the passports and vaccinations for our cats travel preparations with Tommaso at our location which was very comfortable and no stress for animal.Tommaso has been very responsive and always answers all our questions and giving … More advice which we appreciate very much .Thank you .
  • Avatar Aoife McGoey ★★★★★ a year ago
    Such a good service, vet arrived and assessed our cat quickly, took the hassle and stress of a vet visit away as we have a new rescue cat who gets very nervous easily. Would definitely recommend as you don’t even have to leave your home … More and you know you’re getting great care for your pet!
  • Avatar Noreen Huhold ★★★★★ a year ago
    A very good option for those who either don't have a good vet next to them or don't want to put their pet under unnecessary stress (especially cats) having to go to the clinic. Very professional and good understandable explanations. … More
  • Avatar Kim Skinner ★★★★★ a year ago
    Tom was fantastic, he came to give my three cats a vaccine booster and was friendly, efficient and excellent value for money.
  • Avatar Uli Grundtner ★★★★★ a year ago
    No words! A vet with a big heart and high professional! Thanks a lot for everything 😍
  • Avatar Florentine J Darcy ★★★★★ a year ago
    Tommaso arrived at a delicate time for us, when it was time to say goodbye to our beloved 20 year old cat. We contacted him and scheduled the visit for the next day. He visited us at home and made sure our cat passed peacefully. He also … More put us in contact with a local crematorium and delivered his remains there.
    Thank you again!
  • Avatar stefania rifuggiato ★★★★★ a year ago
    Fantastic service! Tommaso is professional and friendly at the same time, incredible to treat my dog, extremely helpful and prepared to resolve all doubts and issues

Online Vet
30 From


20 min online visit with a vet
Medical Prescription
Redirection to urgency services when necessary

Complementary Services

Urine analysis with home pickup +35€
Urine analysis with home pickup +45€
Cat Care
199 From

House Cat Care includes:

Trivalent vaccine at home
Urine analysis
Feces analysis
1 Vet at home visit for common disease
5 online visits
Unlimited whatsapp consultations

You save

Total value separately 360€
Saving 161€

Outdoor Cat Care supplement:

Leukemia Vaccine +10€
Leukemia Test if it’s the first time +20€
Dog Care
299 Financing

Annual Dog Care includes

Hexavalent vaccine
Internal & external deworming
1 feces Analysis
1 urine Analysis
1 blood Analysis
1 Home visit for common diseases
5 Online visits

You save

Total value separately 517€
Saving 218€

*If you have more than one dog contact us and we will send you a customized plan with a discount.