Online vet: how does it work?

  • An expert veterinarian assists you by video call
  • The virtual consultation lasts as long as necessary, but it does not usually take more than 20 minutes.
  • The companion of the pet should try to make it appear in the video call and film the body parts / behaviors or other symptoms that have been abnormal.
  • At the end of the consultation, the veterinarian can make a diagnosis and, if necessary, send a prescription or recommend the visit of a generalist or specialist

When is the online vet recommended?

  • Follow-up: After a first face-to-face visit with the veterinarian, some case follow-ups can be carried out online.
  • Review and issuance of prescriptions to extend treatments
  • Consultations about care or cures
  • Impossibility of transferring the pet to a center and home vets not available in the area. In all cases, a face-to-face visit will be recommended as soon as possible.
  • First evaluation to determine the need for a specialist or emergency.

When is the online vet not recommended?

  • First visits: The first evaluation must be done face-to-face in order to properly assess the case. A virtual consultation in this case can only be used as a temporary solution but the face-to-face visit must be made as soon as possible.
  • Emergencies

What do we do

We can help you  solve your doubts about your dog issue!

Book Virtual Consult


Data collection

Fotos and videos to describe the problem

Video call

Explanation of the problem


Digital PDF to get the medication


⭐I called on a Sunday morning as my cat ¨Moon" was starting to go....19 years old....Tom came that night and was amazing. Very thoughtful and patient in Moon's transition Would definitely recommend to anyone with pets and will use for my dog, bunny and bird. Thank you!!!??

Diana and Moon

⭐ My two cats began to fight almost every day but thanks to Toms recommendations they can now live in harmony. When it is time to vaccinate them they don't even realize they are receiving an injection!

Laura and Gary&Quiro

⭐ Excellent service. Tommaso was extremely helpful and friendly. I would definitely recommend TomVets.

Caty and Mimo